Product safety takes top priority at Clariant. It also involves communication with direct customers and end users in the value chain, besides the optimization of safety- and environmentally-relevant product features. Clariant fosters permanent contact with the customers, who are supported in the application and use of Clariant’s products. Laboratories are available to solve any specific problems. The service offering also features comprehensive product information, in particular with respect to optimum and safe application, health risks, waste disposal, and handling of packaging.
Safety data sheets containing the relevant substance data, information on the safe handling and storage of products, and measures in the event of incidents such as product spillages/release and fire are provided by Clariant to all parties involved in the further handling of the substances. Clariant has a close relationship with its customers and provides all REACH-relevant information about the supply chain, also with the help of IT tools. Here, every Clariant customer is able to securely receive REACH-relevant information on the specific products that they have purchased. Comprehensive customer support ensures the extremely high communication requirements by REACH in regards to the use of products in the customer chain.