The results of a representative survey of about 5 000 customers in 2014 signalled a noticeable improvement in their attitudes since the last survey in 2012. The quality of the products and the packaging were particularly praised. Weak points in claim management allegedly have been eliminated. Clariant was more significantly rated as a »reliable business partner« than two years earlier. In the future, Clariant’s customers desire an even stronger support with innovative products and technical services.